Job Description

Job Description

Job Description

The UPS Store – Store Manager

Location: Medina, Ohio
Employment Type: Full-Time, Exempt
Reports To: Owner

Lead the day-to-day operations of a high-volume The UPS Store location while delivering exceptional customer service, developing a high-performing team, driving sales growth, controlling labor and operating expenses, and ensuring operational excellence. The Store Manager is accountable for financial performance, associate development, quality standards, and franchise compliance.

• Manage all daily store operations, opening/closing procedures, cash handling, and operational compliance.
• Recruit, hire, train, coach, schedule, and develop associates.
• Create labor schedules that balance customer service with payroll efficiency.
• Monitor KPIs including sales, gross margin, labor %, printing revenue, mailbox growth, and customer satisfaction.
• Drive growth in print, mailbox, packaging, freight, and business services.
• Maintain excellent inventory control and vendor relationships.
• Resolve customer concerns professionally while maintaining world-class service.
• Ensure store appearance, safety, cleanliness, and brand standards.

• 3+ years of experience in retail, shipping, printing, or service management.
• Prior leadership with responsibility for hiring, scheduling, coaching, and performance management.
• Strong financial acumen with experience managing operating expenses.
• Excellent communication, customer service, and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.
• Experience with The UPS Store operations is strongly preferred.

• Sales growth across all service lines
• Labor cost control while maintaining service levels
• Customer satisfaction and online reviews
• Employee retention and development
• Operational accuracy and franchise compliance

Competitive salary • Performance bonus opportunity • Paid time off • Training and professional development • Employee discounts • Advancement opportunities

We operate customer-focused UPS Store locations with a strong emphasis on teamwork, operational excellence, and continuous improvement. We are looking for a hands-on leader who enjoys developing people, improving processes, and growing a successful business.

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